Exchange Policy

Exchange Policy

We only can accept exchanges once the item is in 【New and Good Condition】. You may need to ship back the item to us to make exchange.

Below is the step to make offline exchange:

1. Prepare the item.

2. Take a pc of paper note down your order number, the size and colour you want to exchange, your reason of exchange and your shipping details (name, address, phone number).

3. Prepare repost postage fee and put in an envelope, RM8 for West Malaysia while RM12 for East Malaysia.

4. Go to courier company buy a flyer. After that put the item, the paper notes and the envelope which have postage fee in the parcel, ship to us.

5. Inform us your parcel tracking number so that we can help you to make exchange ASAP once we received.

***Note: Please back to us within 3 working days after you received to make offline exchange.***

The following is our detail:

Attn: Order number & Name

Address: (VIRENE SDN BHD) No 52, Jln Angsana Sari 1, Tmn Angsana Sari, 08000 Sungai Petani, Kedah.

Contact: 017-4480229

Thanks for choosing VIRENE.